Angry customer rants due to issues like these can heavily damage your online reputation and lead your potential customers into believing that the post-purchase experience you offer is indeed flawed and deters them from shopping with you.
On the other hand, getting your customer’s delivery experience right is crucial to building a loyal customer base. This is because repeat customers spend 67% more than new customers. And if you’re planning on simply replacing one lost customer with another, keep in mind that acquiring new customers is 5 times more expensive than retaining existing customers.
This is all the more reason to not overlook the post-purchase experience you offer and the need to take control of it to drive success.
These tweets are just the tip of the iceberg. You might face a gazillion more issues during the holiday season.
If you’re looking for a way to easily resolve all these issues, here it is.
The best way to handle post-purchase issues like these tweets is to put maximum effort to make sure that such a situation never arises.
A post-purchase automation platform like LateShipment.com can help you do just that by enabling you to provide superior CX throughout delivery & returns and make sure you drive customer delight. Also, LateShipment.com can help you effortlessly recover refunds for more than 50 shipping errors by carriers.
Thus, without further ado, get set up for post-purchase success this holiday season and beyond.